Privacy Policy
PRIVACY AND DATA POLICY
ISSUED BY TRY Games
Last Updated: Oct 2023
TRY Games and other applications (“TRY Games“, “us”, “our” or “we“)
are highly serious in protecting the privacy rights of our users
(“users” or “you“). This Privacy Policy (the “Policy”) describes the
ways we collect, store, use, and manage the information including
personal information, that you provide or we collect, we believe that
your privacy is really important to us or any TRY Games game or
application provided on a mobile platform (collectively, the “Service”).
Please note that the scope of this Policy is limited to information
collected or received by TRY Games through your use of the service. TRY Games is not responsible for the actions of third party people
or companies, the content of their sites, the use of information you
provide to them, or any products or services they may offer. Any link to
those sites or placements by those sites does not constitute our
sponsorship of, or affiliation with, those people or companies. This
Policy describes the personally identifiable information and other data
that we will collect from you through the apps and games we provide, and
how we will use and when we might display such data to third parties.
Your installation and/or use of these Apps and/or submission of
information to us establish your consent to this Privacy Policy and the
processing of your information (personal and non-personal) as described
in this policy. Please don’t use the Services if you do not agree to
this Privacy Policy.
If you have any questions or comments about this Privacy Policy, please contact us at differentgamesidea@gmail.com
Please read this Privacy Policy carefully as it contains important information about the following:
⦁ What information we may collect about you;
⦁ How we will use information we collect about you;
⦁ Whether we will disclose your details to anyone else; and
⦁ Your choices and rights regarding the personal information you have provided to us.
INFORMATION WE MAY COLLECT ABOUT YOU
We collect and process the following information which may include your personal data.
a) Information provided by you when using the Games or Apps
(“Basic Information”)
We may collect the following information from you when you play our Games or use our Apps:
⦁ Your mobile device’s unique device ID (Device ID);
⦁ Photos/Media/Files
⦁ Read the contents of your USB storage
⦁ Modify or delete the contents of your USB storage
⦁ Storage
⦁ Read the contents of your USB storage
⦁ Modify or delete the contents of your USB storage
⦁ Wi-Fi connection information
⦁ Full network access
⦁ View network connections
⦁ Your user preferences; and
⦁
Core information related to your gameplay, such as your overall
progression to a particular level or stage, your virtual currency stores
or the completion of certain activities during your gameplay (for
example, completing a tutorial, passing a level, making a purchase or
viewing a video ad).
b) Information used for the purposes of serving advertisements
(“Advertising Data”)
Through
our third party advertising network partners, we may gather information
about your devices when you install or play our Games, depending on the
permissions you’ve granted. This may include:
⦁ The make, model and operating system of your device;
⦁ Properties of your device, such as screen size and orientation, audio volume and battery;
⦁ The mobile network operator linked to your device;
⦁ The Games played;
⦁ The country, time zone and locale settings on your device (i.e. country and preferred language);
⦁ Network connection type and speed;
⦁ IP Address;
⦁ MAC address;
⦁ internet browser used to access the Games; and
⦁
The advertiser ID, which is an identifier unique to you if you use an
Apple or Android device, but which doesn’t reveal your name.
c) Information collected for the purposes of providing analytics
(“Analytics”)
We
may collect technical information about your use of the Online Services
through the use of tracking technologies and analytics.
Personal data we may collect includes the following:
⦁ Your Device ID;
⦁ Your user ID (which is generated by us and allocated to you when you first play our games);
⦁ Your device operating system & version;
⦁ Your device make and model;
⦁ Game play attempts, progression and results;
⦁ Session game time start, end and duration;
⦁ Purchase transaction types and spend you have made using virtual items in the Games;
⦁ The country of your Device;
⦁ The time, date and install source of your first download (e.g. from a clicked advertisement);
⦁ Advertisements viewed and clicked; and
⦁ Identification of crashes and defects.
d) Information about you collected from third parties
(“Third Party Log In Information”)
When
you access the Games or Apps via a third party social media provider
such as Facebook, twitter or any other we may collect and store personal
and non-personal information which is available on that third party
social media provider, such as your Facebook name, your profile picture
or its URL, your Facebook ID and other public data of your friends,
provided that you have expressly agreed to the use of Facebook within
the Games or Apps. We will also receive technical data in order to
ensure the Games connect to the correct Facebook account.
Privacy Policies of Linked Third Party Services and Advertisers
Our
websites and apps may contain advertisements from third parties, which
are companies other than TRY Games that may link to their own
websites, online services or mobile applications. We are not responsible
for the privacy practices or the content of these third parties, and
the collection, use, and disclosure of your information will be subject
to the privacy policies of those third parties. If you have any
questions about how these third parties use your information, you should
review their policies and contact them directly.
Please see the
links below to learn more about the data practices of the third-party
advertising partners that we use or may use:
Facebook Audience Network
Google AdMob
UnityAds
WHY WE COLLECT INFORMATION ABOUT YOU
a) To provide our Games or Apps to you
We
will use information about you (including Basic Information, Third
Party Log in Information, Analytics and User Content) for delivering our
Games or Apps to you under the terms of use agreed between us. The
processing of information in this way is necessary for us to record your
progress and current status within a Game, and to ensure the Games
deliver the features promised and function properly, so that you have
the best experience when playing any one of our Games.
b) To help us improve the Online Services and fix any problems
We
may process information about you (including Basic Information, User
Content and Analytics) so that we can analyze and improve our Games and
Online Services.
This processing is also necessary for us to
pursue our legitimate interests of (i) ensuring that our Online Services
function properly so that you and other users have the best experience
when playing any of our Game(s) and using the other Online Services;
(ii) improving the quality of our Online Services, and providing a
better experience to our users; (iii) identifying and correcting any
bugs in the Games and Online Services and iv) understanding the
effectiveness of our marketing to attract new users and re-engage our
current users at an aggregated level.
c) To acquire new users and engage current users
We
may process information (including some Advertising Data and Analytics)
to encourage engagement from our less active users and to notify them
with new virtual items or other promotions on offer.
We may also process this information to pursue our legitimate interests of acquiring new users for our Games.
We
use various forms of marketing to acquire new users. The information we
collect about you may be used to improve the relevancy of our
marketing, including the creation of ‘lookalike’ audiences. This allows
us to offer more relevant marketing to potential new service users
without using information that personally identifies you.
d) To improve the monetization of the Games via in-app purchases
We
may process information (including Basic Information, User Content,
Advertising Data and Analytics) to understand how users use our Games,
and to compile statistical reports regarding that activity, as well as
understanding how users progress, and their current status within a
Game. This processing is necessary for us to pursue our legitimate
interests of improving the Games and increasing the amount of revenue
generated via in-app purchases. This may include the implementation of
dynamic pricing models, so that in-app purchases are priced according to
relevant factors, such as geography and gameplay progression so that we
can offer temporary promotional discounts.
e) For advertising purposes
We
may process Advertising Data to show you advertisements for third party
services; including advertising that may reward you with benefits
during your use of the Games.
The information we collect about
you may be used to understand how advertisements placed in our Games
have performed or how many people have viewed certain advertisements. We
aggregate this information so that it does not personally identify you
or permit you to be treated individually.
We may also use this
information to reward users with benefits that can be used for further
enjoyment of the Games from the viewing of certain advertising placed in
our Games.
We will not pass or process your information for the
purposes of marketing by third parties unless you give your consent
should we ask for it. After you have given your consent, you may
withdraw it at any time.
We may use the information we collect
about you to serve you targeted advertisements in our Games. We do this
to provide you with more relevant advertising content.
If you
would like to find out more about the way these third parties collect
and process your information please refer to their respective privacy
policies and/or terms and conditions.
f) To prevent fraud and illegal activity
We
process personal data for our legitimate interests of ensuring that any
use of the Online Services is lawful and non-fraudulent, does not
disrupt the operation of our services, and does not harass our staff or
other individuals, to enforce our legal rights and to comply with our
legal obligations.
Where we reasonably believe that you are or
may be in breach of any applicable laws or our terms of use, we may use
your personal information to inform relevant third parties such as your
law enforcement agencies about the content.
We reserve the right
to disclose your identity to any third party who is claiming that any
User Content posted by you constitutes a violation of their intellectual
property rights, or of their right to privacy. You may not copy,
download or embed any User Content without the express written
permission of the content owner. You may not use any User Content for
any commercial purposes, or any public performances.
We work with
Apple and Google to assist us with fraud prevention and the detection
of any illegal activity (e.g. to verify in-app purchases made through
iTunes and Google Play).
DATA SHARING
We will share your information with third parties only in the ways that are described in this Privacy Policy
Group
members, personnel, suppliers or subcontractors: We keep your
information confidential, but may disclose it to any member of our group
(which means our subsidiaries, our ultimate holding company and its
subsidiaries, as defined in section 1159 of the Companies Act 2006), our
personnel, suppliers or subcontractors insofar as it is reasonably
necessary for the purposes set out in this Privacy Policy. However, this
is on the basis that they do not make independent use of the
information, and have agreed to safeguard it.
Merger or
acquisition: If we are involved in a merger, acquisition, or sale of all
or a portion of its assets, any third party to which we sell or
transfer our assets to will have the right to continue to use the
personal and other information that you provide us in the manner set out
in this Privacy Policy.
Required by law: In addition, we may
disclose your information to the extent that we are required to do so by
law (which may include to government bodies and law enforcement
agencies); in connection with any legal proceedings or prospective legal
proceedings; and in order to establish, exercise or defend our legal
rights (including providing information to others for the purposes of
fraud prevention).
Enforcement: We may also disclose your
personal information to third parties in order to enforce or apply the
terms of agreements, to investigate potential breaches, or to protect
the rights, property or safety of TRY Games, our customers, or
others.
Digital Content Stores: Where the Games are downloaded
through Google Play, iTunes and/or Amazon Appstore, we may disclose your
personal information to Google, Apple and/or Amazon respectively for
the purposes of facilitating any in-Game payments made through these
platforms.
AUTOMATED DECISION MAKING
We
may use automated decision making methods which do not involve human
involvement to process your information only in the ways that are
described in this Privacy Policy
We may process your personal
information via automated decision making methods in order to identify
users who are suspected of cheating in the Games. Our automated decision
making methods are designed to detect cheating by looking out for (i)
excessive currency stores against actual completed gameplay; and (ii)
excessive content against actual purchases made and completed gameplay.
If users are determined to be or suspected of cheating the following actions may be taken and which will be unknown to the user:
⦁ An increase in the number of advertisements displayed within the Games; and
⦁ An increase in the frequency of suspected cheats playing against other suspected cheats.
We
may block users from the Games and/or the Online Services who are
determined to be cheating following an automated decision process. In
this scenario the user will be notified of the outcome and will have the
right to obtain human intervention to express his or her point of view
and to contest the decision to block access to the Games and/or the
Online Services.
CONSUMER CONTROL AND OPT-OUT OPTIONS
If
you do not wish to be part of a lookalike campaign, receive
notifications from us or be served with targeted advertisements you can
opt-out by changing your advertising and notification settings on your
device directly.
You can withdraw your consent to targeted advertising by changing your advertising settings on your device at any time.
YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU
You
have the following rights over the way we process personal data
relating to you, as set out in the table below. We aim to comply without
undue delay, and within one month at the latest.
To make a request, please let us know by sending an email to differentgamesidea@gmail.com
a) Ask for a copy of data we are processing about you and have inaccuracies corrected
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
We
will use reasonable efforts to the extent required by law to supply,
correct or delete personal information held about you on our files (and
with any third parties to whom it has been disclosed to).
b) Object to us processing data about you
You can ask us to restrict, stop processing, or to delete your personal data if:
⦁ You consented to our processing the personal data, and have withdrawn that consent;
⦁ We no longer need to process that personal data for the reason it was collected;
⦁
We are processing that personal data because it is in the public
interest or it is in order to pursue a legitimate interest of TRY Games or a third party, you don’t agree with that processing, and
there is no overriding legitimate interest for us to continue processing
it;
⦁ The personal data was unlawfully processed;
⦁ You need the personal data to be deleted in order to comply with legal obligations;
⦁ The personal data is processed in relation to the offer of a service to a child.
c) Obtain a machine readable copy of your personal data, which you can use with another service provider
⦁
If we are processing data in order to perform our obligations to you,
or because you consented, or if that processing is carried out by
automated means, we will help you to move, copy or transfer your
personal data to other IT systems.
⦁ If you request, we will
supply you with the relevant personal data in digital format. Where it
is technically feasible, you can ask us to send this information
directly to another IT system provider if you prefer.
d) Make a complaint to a Supervisory Authority
⦁ If you are unhappy with the way we are processing your personal data, please let us know by contacting us via the email.
⦁
If you do not agree with the way we have processed your data or
responded to your concerns, an alternative is to submit a complaint to a
Data Protection Supervisory Authority.
DATA RETENTION
We
will hold your personal information on our systems for as long as is
necessary for the relevant service, or as otherwise described in this
Privacy Policy.
Google Checkout:
If you choose to use
Google Checkout to finalize and pay for your order, you will provide
your credit card number directly to Google Checkout. Google’s Privacy
Policy will apply to the information you provide to the Google Checkout
web site.
CHILDREN
We do not use our Online
Services to knowingly solicit information from or market to children
under the age of 13. Our terms of use prohibit users aged under 13 years
from accessing our Online Services. In the event that we learn that we
have collected personal information from a child under 13 years of age
we will delete that information as quickly as possible. If you believe
that we might have any information from or about a child under 13 years
of age please contact us at differentgamesidea@gmail.com
SECURITY
We
will take all reasonable technical and organizational precautions to
prevent the loss misuse or alteration of your personal information. For
example, our databases are password protected and limited to essential
employees only (such as TRY Games management or employees whose main
role requires system access).
Please be aware that, although we
endeavor to provide reasonable security for information we process and
maintain, no security system can prevent all potential security
breaches.
CHANGES TO THIS PRIVACY POLICY
We
reserve the right, at our sole discretion, to change, modify or
otherwise alter this Policy at any time. You must review this Policy on a
regular basis to keep yourself apprised of any changes.
If you
do not agree to any modifications to this Policy, your sole recourse is
to immediately stop all use of all Applications, the Services and the
Site. Your continued use of any Application,
The Services or the
Site following the posting of any modifications to this Policy will
constitute your acceptance of the revised Policy. Please note that none
of our employees or agents has the Authority to vary any of our
Policies.
CONTACT INFORMATION
All questions,
comments or inquiries should be directed to TRY Games at differentgamesidea@gmail.com. We will endeavor to respond to any query or
questions within business days.